Privacy Policy

Last updated: July 2026

Introduction

Pepperwood Care ("we", "our", "us") is committed to protecting your privacy and handling your personal information fairly, securely and transparently.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website or contact us about our care homes or services.

We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and all applicable UK privacy legislation.

Who We Are

Pepperwood Care is a Scottish care home provider delivering high-quality nursing, dementia and respite care across Scotland.

Data Controller

Pepperwood Care Ltd

Registered Office: C/O Azets Bulman House, Regent Centre, Gosforth, Newcastle Upon Tyne, England, NE3 3LS

Email: info@pepperwoodcare.co.uk

Telephone: 01349 864047

Company Registration Number: 07547085

What Information We Collect

Depending on how you use our website, we may collect:

Information you provide

Name
Email address
Telephone number
Postal address
Details included in enquiry forms
Information you provide when requesting brochures, arranging visits or contacting us

Information collected automatically

When you visit our website we may collect:

IP address
Browser type
Device information
Pages visited
Date and time of visit
General location (country or region)
Cookie information

This information helps us improve the website and understand how visitors use it.

How We Use Your Information

We use your information to:

Respond to enquiries
Arrange care home visits
Provide requested information
Process employment enquiries
Improve our website
Monitor website performance
Meet our legal obligations
Protect the security of our website

If you have consented, we may occasionally contact you with updates about Pepperwood Care, new services or events. You can unsubscribe at any time.

Our Legal Basis for Processing

Under UK GDPR we process personal information because:

You have given consent.
We need to take steps before entering into a contract with you.
We have a legitimate interest in operating and improving our services.
We are required to comply with legal obligations.

Cookies

Our website uses cookies to improve your browsing experience. Cookies help us:

Remember your preferences
Understand website usage
Improve website performance
Maintain website security

Where required by law, you will be asked to consent to non-essential cookies when you first visit our website.

You can control or delete cookies through your browser settings. For full details, please see our Cookie Policy.

Sharing Your Information

We never sell your personal information.

We may share information with trusted third-party providers who help us operate our website or business, including:

Website hosting providers
Website developers
IT support providers
Analytics providers
Professional advisers
Regulatory authorities where legally required

All third parties are required to keep your information secure and confidential.

How Long We Keep Information

We only retain personal information for as long as necessary to:

Respond to your enquiry
Deliver requested services
Meet legal and regulatory requirements
Resolve disputes
Maintain appropriate business records

After this period, information is securely deleted or anonymised.

Keeping Your Information Secure

We take appropriate technical and organisational measures to protect your information against:

Unauthorised access
Loss
Misuse
Disclosure
Alteration
Destruction

Although no website can guarantee complete security, we continually review our security arrangements.

Your Rights

Under UK data protection law you have the right to:

Access your personal information
Request correction of inaccurate information
Request deletion of your information where appropriate
Restrict processing
Object to certain processing
Withdraw consent at any time
Request transfer of your information where applicable

To exercise any of these rights, please contact us using the details above.

Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites and recommend you read their privacy policies before providing personal information.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation or our services. Any updates will be published on this page together with the revised "Last Updated" date.

Contact Us

If you have any questions about this Privacy Policy or how we process your personal information, please contact:

Pepperwood Care Ltd
C/O Azets Bulman House, Regent Centre, Gosforth, Newcastle Upon Tyne, England, NE3 3LS
Email: info@pepperwoodcare.co.uk
Telephone: 01349 864047

Complaints

If you are unhappy with how we have handled your personal information, please contact us first so we can try to resolve your concerns.

You also have the right to complain to the UK's independent data protection regulator:

Information Commissioner's Office (ICO)
Website: ico.org.uk
Telephone: 0303 123 1113